Privacy Policy
DEM Windows & Doors | Effective Date: July 23, 2026
DEM Windows & Doors (“DEM,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://windowsandoorsnashville.com/, request an estimate, schedule or receive services, communicate with us, or otherwise interact with our business. By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
Name, email address, and telephone number.
Service address or property location, even though DEM does not maintain a public customer-facing business address.
Project details, service requests, measurements, photographs, messages, and other information you provide when requesting an estimate or service.
Appointment, proposal, contract, warranty, billing, and payment-related information when applicable.
Communications and feedback you send by form, email, telephone, text message, or other channels.
Information Collected Automatically
When you use our website, we and our service providers may automatically collect information such as:
Internet Protocol (IP) address, browser type, device type, operating system, and general location derived from your IP address.
Pages viewed, links clicked, referring pages, dates and times of visits, and other website usage information.
Cookie identifiers and similar technical information used to operate, secure, and analyze the website.
2. How We Collect Information
We may collect information directly from you, automatically through the website, and from service providers that support our business, including website hosting, form processing, analytics, communications, scheduling, payment, financing, and advertising providers.
3. How We Use Information
We may use information to:
Respond to inquiries and provide estimates, consultations, scheduling, installation, repair, warranty, and customer-support services.
Communicate about appointments, project updates, proposals, invoices, payments, and service-related matters.
Operate, maintain, secure, personalize, and improve our website and services.
Analyze website performance and understand how visitors interact with our website.
Send promotional messages where permitted by law and consistent with your communication preferences.
Prevent fraud, misuse, security incidents, and other harmful or unlawful activity.
Comply with legal obligations, resolve disputes, and enforce our agreements.
4. Email and Text Communications
We may use the contact information you provide to send service-related communications. Where permitted by law, we may also send marketing communications. You may opt out of marketing emails by using the unsubscribe instructions in the message. You may opt out of marketing text messages by replying STOP. Message and data rates may apply. Opting out of marketing messages does not prevent us from sending non-marketing communications related to an active estimate, appointment, contract, payment, warranty, or service request.
5. How We Disclose Information
We may disclose information in the following circumstances:
Service providers and contractors. We may share information with vendors that provide hosting, website forms, analytics, advertising, communications, scheduling, payment processing, financing, professional, or operational services on our behalf.
Business transactions. Information may be disclosed in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar transaction.
Legal and safety purposes. We may disclose information when reasonably necessary to comply with law, legal process, or government requests; protect rights, property, or safety; investigate wrongdoing; or enforce our agreements.
With your direction or consent. We may disclose information for another purpose when you direct us to do so or provide consent.
We do not knowingly sell personal information for monetary consideration as part of our ordinary business operations. Certain analytics or advertising disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some state privacy laws. Where required, eligible consumers may request to opt out as described below.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, local storage, and similar technologies. These technologies may be necessary for website functionality, security, form operation, analytics, performance measurement, and advertising. You can control many cookies through your browser settings. Blocking cookies may affect website functionality. Where a cookie-preference tool is made available, you may also use that tool to adjust applicable choices.
7. Data Retention
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and warranty records, comply with legal and tax obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and the reason it was collected.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no website, electronic transmission, or storage system is completely secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have rights regarding your personal information, which may include the right to:
Confirm whether we process your personal information and request access to it.
Request correction of inaccurate personal information.
Request deletion of personal information.
Obtain a portable copy of certain personal information.
Opt out of certain targeted advertising, sales, sharing, or qualifying profiling activities.
Appeal a decision we make regarding a privacy request, where applicable.
To submit a request, contact us at dem@windowsanddoorsnashville.com or 615-496-0103. We may need to verify your identity before completing a request. We will respond within the time required by applicable law. Authorized agents may submit requests where permitted by law, subject to verification requirements. We will not unlawfully discriminate against you for exercising applicable privacy rights.
10. Children’s Privacy
Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information to us, contact us so we can review and, when appropriate, delete it.
11. Third-Party Websites and Services
Our website may link to or integrate with third-party websites and services. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date. Changes become effective when posted unless otherwise stated.
13. Service-Area Business Notice
DEM Windows & Doors operates as a service-area business. We travel to customer properties in Nashville, Tennessee and surrounding Middle Tennessee communities. The absence of a public street address from this Privacy Policy is intentional and does not affect your ability to contact us or submit a privacy request.
Contact Us
DEM Windows & Doors is a service-area business serving Nashville, Tennessee and surrounding Middle Tennessee communities. We do not maintain a public-facing office for customer visits.
Website | |
Phone | 615-496-0103 |