Terms and Conditions
DEM Windows & Doors | Effective Date: July 23, 2026
Welcome to the DEM Windows & Doors website. These Terms and Conditions (“Terms”) govern your use of our website and your interactions with DEM through the website. By accessing or using the website, you agree to these Terms. Do not use the website if you do not agree.
1. Terminology
“DEM,” “Company,” “we,” “our,” and “us” refer to DEM Windows & Doors.
“You,” “your,” and “customer” refer to the person accessing the website or requesting services.
“Website” refers to https://windowsandoorsnashville.com/ and its pages.
“Services” refers to the home-improvement and contractor services offered by DEM, subject to availability and a separate estimate, proposal, work order, or contract.
2. Service-Area Business
DEM Windows & Doors is a service-area business serving Nashville, Tennessee and surrounding Middle Tennessee communities. We do not maintain a public storefront or customer-facing office. Services are performed at customer properties, and service availability may depend on location, project type, scheduling, permitting, site conditions, and other factors.
3. Services
DEM provides residential and commercial services that may include window installation or replacement, door installation or replacement, roofing, gutters, repairs, assessments, and related improvements. Website descriptions are general and do not guarantee that a particular service, material, product, schedule, price, permit, or result is available for every property.
4. Estimates, Proposals, and Separate Agreements
Website content and preliminary communications are for general informational purposes. A project is not accepted until DEM and the customer agree to the applicable written estimate, proposal, work order, contract, or other project document. The project-specific document controls the scope of work, materials, pricing, payment schedule, warranties, exclusions, change orders, and other project terms. If these Terms conflict with a signed project-specific agreement, the signed project-specific agreement controls for that project.
5. Customer Responsibilities
When requesting or receiving Services, you agree to:
Provide accurate contact, property, access, ownership, and project information.
Have authority to request work at the property or obtain the property owner’s authorization.
Provide safe and reasonable access to the work area at the scheduled time.
Disclose known hazards, restrictions, association requirements, or property conditions that may affect the work.
Review and comply with the payment, access, preparation, care, and maintenance requirements stated in the project-specific agreement.
6. Payment Terms and Financing
Payment amounts, deposits, progress payments, final payments, accepted payment methods, and late-payment terms are stated in the applicable estimate, proposal, invoice, or contract. Unless otherwise specified in writing, payment is due upon completion of the applicable Service. Financing, when offered, may be provided by an independent third party and is subject to that provider’s approval, disclosures, rates, fees, and separate terms. DEM does not guarantee financing approval.
7. Booking and Cancellation Policy
Services or appointments may be requested through the website, by telephone, or by email. Cancellations or rescheduling requests must be made at least 24 clock-hours before the scheduled appointment or Service. Failure to cancel or reschedule within this period may result in a cancellation, trip, restocking, or other reasonable fee when permitted by the applicable project agreement and law.
8. Refund Policy
Refund requests are evaluated on a case-by-case basis and may be subject to the applicable proposal, contract, product order, manufacturer terms, completed work, and law. If you are dissatisfied with a Service, contact us at dem@windowsanddoorsnashville.com or 615-496-0103 within 7 days of the Service date so we can review your concern. This policy does not limit any non-waivable rights or remedies available under applicable law.
9. Changes, Delays, and Site Conditions
Project schedules and costs may be affected by weather, inspections, permits, supplier availability, concealed damage, structural conditions, customer-requested changes, access limitations, utility issues, or other circumstances beyond initial assumptions. Changes to scope, price, materials, or schedule may require a written change order or revised agreement.
10. Products and Warranties
Product specifications, colors, images, and descriptions may vary from actual products. Manufacturer warranties are provided by the applicable manufacturer and are subject to their terms. Any DEM workmanship warranty must be stated in a written project-specific agreement. Except as expressly stated in a written agreement or required by law, website content does not create a warranty.
11. Intellectual Property
Unless otherwise stated, the website and its text, graphics, logos, photographs, videos, design, and other content are owned by or licensed to DEM Windows & Doors and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial purposes only.
You may not, without prior written permission:
Republish, sell, rent, sublicense, reproduce, duplicate, copy, scrape, or redistribute website content.
Use DEM names, logos, photographs, or other brand elements in a way that suggests sponsorship or endorsement.
Remove copyright, trademark, or other proprietary notices.
12. Acceptable Website Use
You may not use the website to:
Violate any applicable law or the rights of another person.
Transmit malicious code, interfere with website security, or attempt unauthorized access.
Submit false, misleading, abusive, defamatory, infringing, or unlawful content.
Collect information about other users without authorization.
Use automated systems in a manner that places an unreasonable burden on the website.
13. Reviews, Comments, and Submitted Content
When you submit a review, comment, testimonial, photograph, or other content to DEM, you represent that you have the right to provide it and that it does not violate another person’s rights or applicable law. Unless otherwise agreed in writing, you grant DEM a non-exclusive, royalty-free license to use, reproduce, display, and adapt the submitted content for business, marketing, and promotional purposes. DEM may remove or decline content that it considers inappropriate, misleading, unlawful, or inconsistent with these Terms.
14. Third-Party Links and Services
The website may contain links to third-party websites or integrate third-party services, including financing, mapping, scheduling, analytics, social media, or payment tools. DEM does not control and is not responsible for third-party content, availability, security, privacy practices, or terms. Your use of third-party services is governed by their terms.
15. Website Availability and Accuracy
We aim to keep website information useful and current, but we do not guarantee that the website will be uninterrupted, error-free, secure, complete, or current. We may modify, suspend, or discontinue all or part of the website without notice.
16. Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WEBSITE CONTENT IS NOT A SUBSTITUTE FOR A PROPERTY INSPECTION, WRITTEN ESTIMATE, PROFESSIONAL ASSESSMENT, OR SIGNED PROJECT AGREEMENT. NOTHING IN THESE TERMS EXCLUDES OR LIMITS A WARRANTY, DUTY, OR LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM USE OF OR INABILITY TO USE THE WEBSITE. ANY LIABILITY RELATING TO CONTRACTED SERVICES IS GOVERNED BY THE APPLICABLE PROJECT-SPECIFIC AGREEMENT AND LAW. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED.
18. Indemnification
To the extent permitted by law, you agree to defend, indemnify, and hold DEM and its owners, employees, contractors, and agents harmless from claims, liabilities, losses, damages, and expenses arising from your unlawful misuse of the website, your violation of these Terms, or content you submit. This section does not apply to the extent a claim results from DEM’s own conduct or where indemnification is prohibited by law.
19. Governing Law and Venue
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles. Unless applicable law or a project-specific agreement requires otherwise, disputes relating solely to the website or these Terms will be brought in the state or federal courts with jurisdiction in Davidson County, Tennessee.
20. Severability and Waiver
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. A failure to enforce a provision is not a waiver of the right to enforce it later.
21. Changes to These Terms
We may update these Terms periodically. The revised Terms will be posted on this page with an updated effective date. Continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms.
22. Entire Agreement
These Terms and our Privacy Policy govern use of the website. They do not replace or modify a signed project-specific agreement except as expressly stated in that agreement.
Contact Us
DEM Windows & Doors is a service-area business serving Nashville, Tennessee and surrounding Middle Tennessee communities. We do not maintain a public-facing office for customer visits.
Website | |
Phone | 615-496-0103 |